Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Attend and support Board Meetings, Board Committee Meetings, Annual General Meetings (AGMs), Extraordinary General Meetings (EGMs) and other corporate meetings, including the preparation of notices, agendas, board papers, resolutions and minutes.
Maintain and update statutory registers, corporate records, beneficial ownership information and governance documentation, ensuring accuracy, completeness and compliance with statutory and regulatory requirements.
Take full accountability for client relationship management, service delivery and portfolio growth, building strong client relationships, addressing client needs effectively, ensuring timely fee billing and collection, and achieving assigned revenue and profitability KPIs.
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Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
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Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
Assist the Store Manager in overall personnel recruiting, training, and evaluation.
Provides knowledge and guidance to employees and customers in all departments when necessary.
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Accountable for detailed account planning by analyzing and evaluating product applications / relevance to client’s business plans/requirements and discuss accordingly with Associate Director.
Act as one-stop contact point for clients relationship management.
Establish and develop business relationship with existing clients and new clients.
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Travel to customer sites, as needed, to support software/product issues, or to understand software’s functional and operational needs from the customers.
Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
Create and document the system architecture using proven methods.
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Drive market penetration and revenue growth across Corporate, Government, MICE, Group and Association segments.
Identify, secure and develop strategic partnerships with multinational corporations, government agencies, event organisers, PCOs, travel partners and key industry stakeholders.
Position the hotel as a preferred destination for meetings, conferences, incentive groups and corporate events.
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Build and maintain strong relationships with key decision-makers — doctors, nurses, biomedical engineers, and procurement personnel.
Execute promotional activities to reinforce brand awareness and address customer queries, while monitoring market trends and competitor activity.
Deliver reliable after-sales service and collaborate with the Application Specialist team to ensure smooth customer onboarding and long-term satisfaction.
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Explore, identify, and recruit wholesalers within assigned areas / Meneroka, mengenal pasti & merekrut pemborong di kawasan yang ditetapkan
Explain Trade Marketing mechanics (National or Local Programs) / Menerangkan mekanik Pemasaran Perdagangan (Program Nasional atau Tempatan)
Ensure all outstanding balances at outlets are collected before the due date / Memastikan semua baki tertunggak di outlet diselesaikan sebelum tarikh akhir
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