Conduct evaluation, analysis and report on product application.
Work closely with product development team and technical solution team in achieving their key objective on project by providing application support and knowledge sharing.
Work closely with technical solution team and sales team to recommend and provide product samples for events and exhibitions.
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Optimize supply chain with respect to price, inventory, supply continuity, terms, and conditions; ensure adherence to internal standards and practices.
Support new product introductions includes buying material for pilot builds.
Collaborate with Purchasing/Planning/Quality to solve MRB issues and return materials to sender.
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Performs and documents initial reportability decisions on complaints in accordance with regulations (US FDA) and international regulations (MEDDEV Vigilance, Health Canada, and others as applicable) and company procedures; Elevate complaints that require additional review for regulatory reporting.
Verify that the correct number of complaints have been opened to address all of the issues identified in the complaint description. If required, generate additional complaint records to document all of the issues listed in the complaint description.
Ensure that all complaints requiring customer responses are properly addressed, as assigned; drafts and documents the response in the complaint file.
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Performs and documents initial reportability decisions on complaints in accordance with regulations (US FDA) and international regulations (MEDDEV Vigilance, Health Canada, and others as applicable) and company procedures; Elevate complaints that require additional review for regulatory reporting.
Verify that the correct number of complaints have been opened to address all of the issues identified in the complaint description. If required, generate additional complaint records to document all of the issues listed in the complaint description.
Ensure that all complaints requiring customer responses are properly addressed, as assigned; drafts and documents the response in the complaint file.
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Develop and maintain end-to-end(Substrate-Media-HDD) analytics pipelines - from data extraction and preparation through model training, validation, and production deployment.
Create self-serve data dashboards and automated reports using Spotfire to support real-time Cpk, Yield, and SPC monitoring for the manufacturing line.
Support AI-driven root cause analysis for quality excursions, reducing manual investigation cycle time.
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Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
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