Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
...
· Prepare and update 3D BIM models for development of CSD models for submissions
· Participate in the production of 2D drawings from BIM models with accuracy ensuring drawings produced are according to the Office or the Client’s Drafting Standards and Procedures, and the drawing submission schedule is achieved
· Maintain proper records of all issued & received models/drawings, Clash Reports, RFIs, BIM Register in accordance with the company’s ISO Standards and Procedures and ensure all the drawings are completed on schedule or in a timely manner.
...
Support cross-functional teams in preparing product risk assessments, pre-launch legal checklists, product approval documentation, and relevant internal policy and SOPs.
Provide legal QA support for internal and regulatory audits, including gap identification and remediation advice.
Advise on applicable banking, securities, and financial services laws and regulations, and proactively flag regulatory developments affecting the product pipeline.
...
Collaborate and work across functional and multidisciplinary teams in a dynamic environment to develop an understanding of evolving/agile business needs.
Exploratory analysis: use data to suggest and prove hypotheses, run what-if analysis and provide insights for stakeholders.
Modeling: built optimization / predictive / statistical models to learn from data and estimate the unknowns.
...
Ability to systematically work independently and in a team, encouraging and respecting the contribution of others and volunteering information and ideas.
Able to meet deadlines through good time management and allocation of priorities.
Manage the external penetration testing firm relationship — scoping, reviewing methodologies, validating findings, and ensuring remediation is tracked. Led by Sr VAPT Engineers.
Own the bank's AI red-team programme, testing the bank’s adopted large language models, RAG pipelines, MCP-connected agents, and agentic workflows.
Apply MITRE ATLAS (v5.4.0) techniques to simulate AI-targeted attacks: model API reconnaissance, training data poisoning, model evasion, prompt injection, indirect prompt injection via RAG documents, and confused-deputy attacks in agent-to-agent workflows.
...
Lead meetings with business stakeholders and present requirements clearly to ensure information is easily understood and actionable.
Provide subject matter expertise on Power Platforms, UiPath, Workday, Copilot Studio and Generative AI, distinguishing between default/implicit features and customized requirements.
Create wireframe designs using Figma or Sketch and align them with business stakeholders as part of the requirements-gathering process.
...
Responsible for disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary.
Analyse, isolate & troubleshoot network issues.
Resolve network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
...
This include ensuring the contract UAT is properly sign-off within the set timeline, conduct new product or product enhancements training to internal staff/agents, new product launch event planning and perform post launch review.
To review and support timely and accurate delivery of reports such as MBR/QPR presentation to track the strategic priorities/KPIs’ progress, new product performance tracking and analysis, etc.
To perform competitor and product analyses, conduct product focus group by proper preparation of presentation materials, coordinate meeting/discussion with agency leader or agents in soliciting feedback or comment relating to products, propositions and/or other activation initiatives.
...
Develop, plan and execute effective marketing campaigns and customer offers.
Familiarize yourself with how our front and back end systems work (agent sales platform, agent app, customer app, back end operating systems) in order to design campaign management processes that work.
Understand AIA’s product suite and how to best leverage on these products to drive future cross and upsell.
...
Coordinate project plans, working with multiple stakeholders to test, validate, and implement process changes.
Deliver changes effectively through clear presentations, documentation, training, and stakeholder engagement.
Collaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data & Analytics, Knowledge Xchange, and Learning & Development—to support delivery and measure impact after implementation.
...
To support in the planning and preparation of materials including presentation decks and finalization of submission for the annual strategic planning exercise for Marketing Division. This will include participating in discussions and coordination with Marketing team leads, distribution channels and other stakeholders necessary for alignment, preparation and compilation of submission materials for various stakeholders, review and provide relevant information and clarifications where required.
To perform other responsibilities and duties periodically or involve in ad hoc initiatives/special project as assigned by supervisor to meet business needs and/or other regulatory/compliance requirements.
Degree in Actuarial, Marketing or Business Administration.
...