jobs in Kerinchi

Boost customer satisfaction, grow customer base, and encourage referrals.

Join meetings and training, complete daily sales reports, and handle additional tasks as assigned.

Perform any other tasks related to the role as directed by the company.

Answer calls from customers regarding their inquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for Managers ...

Evaluate and adopt new technologies for company or team efficiency improvement.

Maintain and support existing system.

To provide assistance and support to company personnel;

To handle of filing, keep record and assuring accurate documents filing;

To compile reports/summaries of all expenses; ...

Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services

Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners

Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement ...

Assist in organizing of in-house and external events/roadshows/activities/training etc.

Willing to take on more job responsibilities when need arises

Undertake ad-hoc assignments as and when required ...

Ensures that all object information is correct and complete in ERP system

Complete the left fields on the ticket in our ticketing system

Attaches quotation as a PDF in an internal note and assigns the ticket to the service inbox ...

Works within sales authorization and precisely defined pricing guidelines

In case of uncertainties, ensures to align with sales, technical, logistics and/or the Inside Sales Team Lead

Cost price calculations of orders based on customer requirements and wishes ...

Diligently use our Customer Relationship Management ( RM) to capture sales efforts and institutional knowledge

Engage previous customers to expand awareness and identify new opportunities

Maintaining records of customer contacts ...

Manage the full recruitment lifecycle, from sourcing and screening to offer negotiation and onboarding.

Utilize data-driven insights to continuously improve our recruitment processes and enhance the candidate experience.

Build a robust pipeline of talent by establishing relationships with external partners, universities, and industry networks. ...

Cold calling, prospecting and converting leads, conducting sales presentations and closing deals

Provide follow up and value-added service to new and existing customer

Provide a professional and appropriate to approach to customer to support business growth brand differentiation and customer loyalty ...

Organise and manage exhibitions or any promotional activities

Manage and brief creative, media and digital agencies

Liaise with third party vendors when necessary ...

Stay updated with the latest industry trends, techniques, and products, and incorporate them into training programs.

Evaluate the effectiveness of training programs and make necessary adjustments for continuous improvement.

Provide ongoing support and mentorship to trainees to ensure they achieve high standards of performance. ...

Establish a trusted strategic advisor relationship with our clients

Maintain sustainable relationships with clients through active engagement and open communication

Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues ...

Perform Disaster Recovery Operations & Data Backup whenever required.

Maintain, configure & monitor virus protection software and email application.

You not only will give away your experience and expertise with empathy, but you’ll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.

If you are a motivated and passionate individual, join Sutherland today as a Customer Support Expert!Whether you want a fresh start or a job change, apply today and kickstart your career if you strongly believe you have what IT takes to do so!In this role, you’ll get to provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values.You not only will give away your experience and expertise with empathy, but you’ll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.

Letting patrons know about additional products or service that might benefit to them

Determining the quickness and most effective ways to answer a client's or customer's questions.

Escalating queries and concerns , when necessary ...

Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience

Develop and maintain standard operating procedures for logistics and customer support operations

Analyze customer feedback and operational data to identify trends and opportunities for improvement ...