Lead end‑to‑end order‑to‑cash execution, continuously improve order management processes, and own delivery performance, lead time, and OTIF, while acting as the key escalation point for service risks and shortages.
Drive proactive, transparent customer communication and work closely with Supply Planning, Logistics, and Operations to align customer commitments with supply realities and close gaps between forecast, availability, and expectations.
Enhance customer experience through value‑added services, innovation, and continuous improvement, leveraging customer feedback, satisfaction insights, and regular customer engagement to reinforce best practices in demand management and service quality.
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Responsible to all customers complaints and non-conformance issues, liaise with other departments in any issues related to quality aspects, internal and external.
Manage all customer specifications and delegate all changes and requirements to QC team to achieve compliance
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1 To oversee general administrative and operational duties including invoicing, stock delivery, purchasing of raw materials and supplies and staffing.
2 Assist in project related works such as coordination works with clients, contractors and suppliers and preparation of project documents.
3 Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Design and implement quality systems and programs to ensure quality & food safety standards are consistently achieved
Manage external audits & customer audits
Responsible to all customers complaints and non-conformance issues, liaise with other departments in any issues related to quality aspects, internal and external.
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