Attend and support Board Meetings, Board Committee Meetings, Annual General Meetings (AGMs), Extraordinary General Meetings (EGMs) and other corporate meetings, including the preparation of notices, agendas, board papers, resolutions and minutes.
Maintain and update statutory registers, corporate records, beneficial ownership information and governance documentation, ensuring accuracy, completeness and compliance with statutory and regulatory requirements.
Take full accountability for client relationship management, service delivery and portfolio growth, building strong client relationships, addressing client needs effectively, ensuring timely fee billing and collection, and achieving assigned revenue and profitability KPIs.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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