Analyze fraud trends and root causes; drive preventive controls and process improvements with relevant stakeholders.
Own the chargeback and dispute operating model and end-to-end lifecycle (alerts, representment, pre-arbitration, arbitration where applicable), ensuring SLA compliance and scheme adherence.
Define reason-code-based representment strategies and evidence standards; oversee submissions to improve win rates and minimize leakage.
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Update and maintain fraud controls (rules, thresholds, and watchlists) in system strictly within approved governance, securing necessary approval where required.
Identify fraud trends and root causes; recommend and implement preventive controls with relevant stakeholders
Monitor and report on Fraud Operational Metrics (e.g. fraud loss rate, chargeback rates, false positive rates, etc)
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