Analyze fraud trends and root causes; drive preventive controls and process improvements with relevant stakeholders.
Own the chargeback and dispute operating model and end-to-end lifecycle (alerts, representment, pre-arbitration, arbitration where applicable), ensuring SLA compliance and scheme adherence.
Define reason-code-based representment strategies and evidence standards; oversee submissions to improve win rates and minimize leakage.
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Identify opportunities to maximise revenue through demand forecast/ inventory adjustments without significant adverse impact on demand and market share
Benchmark and monitor pricing strategy vs competition
Drive revenue management best practices and enhancements to the revenue management system
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Ensuring SFA’s policies and regulations are aligned to business and operational requirements and factored into system functionalities
Explore and pilot operations-technology integration projects, identify opportunities where technology can enhance business processes and improve efficiency, and drive measurable outcomes.
Handle industry and public queries and feedback
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Control and manages end-to-end financial processes in support of the account which includes collections, payments, monthly close activities and balance sheet reconciliation
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