Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
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Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
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Knowledge management : Experience in developing and maintaining knowledge repositories, and organisational learning resources.
Stakeholder engagement : Strong interpersonal and communication skills with the ability to work effectively across teams and with external parties.
Organisational and project management skills: Ability to manage multiple workstreams concurrently, prioritise effectively, and meet deadlines in a fast-paced environment .
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Maintain clean daily records of client interactions and follow-ups in the company tracking system.
Minimum Qualifications: N-Level, O-Level, SPM, ITE Certification, or Polytechnic Diploma.
License: A valid Class 3 or 3A driving license is preferred (ability to drive or access transport for onsite product demonstrations is a strong advantage).
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Maintain clean daily records of client interactions and follow-ups in the company tracking system.
Minimum Qualifications: N-Level, O-Level, SPM, ITE Certification, or Polytechnic Diploma.
License: A valid Class 3 or 3A driving license is preferred (ability to drive or access transport for onsite product demonstrations is a strong advantage).
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Develop and lead FMAS’s overall communications strategy to strengthen the organization’s positioning as a trusted national voice for heartland merchants and hawkers.
Safeguard FMAS’s corporate reputation through consistent and coherent messaging across all platforms.
Craft and oversee the dissemination of press releases, corporate statements, speeches, and key messages for leadership.
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Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
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