Serve as primary point of contact for customers, offering customized solutions and addressing inquiries regarding product specifications, applications, and sales related matters in a timely and professional manner
Ensure customer satisfaction throughout entire sales process by proactively following up and addressing concerns promptly
Act as an escalation point for any complex or unresolved customer inquiries or quality issues, ensuring that issues are promptly addressed and resolved at the managerial level
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Validate requirements, UAT Testing& User Training (if required): To validate e2e requirements via reviews,walkthroughs, and demo. Also, to play a key role in writing & conductingUAT test cases and, if required to train non-squad’s stakeholders.
Expertise in conceptual modelling,ability to see the big picture and envision possible solutions and clearability to provide concise, precise and managerial answers to a wide array ofbusiness-related topics.
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