Ensure training programs comply with company/industry requirements through regular reviews and revisions of training material
Develop and deliver ad-hoc training programs and E-Learning modules to support business objectives
Manage and execute all levels of distribution training, which includes new hire induction, sales/soft skills, product and sales advisory process training
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Act as the technical escalation point for incident, problem, and change management, with a focus on reducing recurring issues and operational risk.
Serve as the cloud subject matter expert within the infrastructure team; operationalise cloud foundations, including landing zone configurations, network and identity integration (e.g. Entra ID), monitoring, backup and disaster recovery arrangements, as well as cost governance controls.
Contribute to migration activities (e.g. discovery, cutover and hypercare support) and ensure operational stability following transition to cloud environments.
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Develop and administer enterprise assistance programmes;
Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
Support any ad-hoc department and/or cross-department initiatives or projects.
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ally.Collect, analyse, and interpret programme and stakeholder data to evaluate impact, track performance, and support evidence-based decision-ma
king.Contribute to corporate planning and strategic reviews through data-driven analysis and recommendat
ions.Initiate and oversee course development projects by engaging stakeholders to understand evolving industry and client needs, translating insights into programme concepts and collaborating with subject matter experts for content crea
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