Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes.
Own SLA/KPI performance, service reporting, penalties, and service credits.
Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB establishment....
Secure and orchestrate vendor-side resources and specialist SMEs as demand requires, and guarantee key-personnel continuity for the named team.
Own engagement-level risk, including strategic, security, reputational and business-continuity risk; sponsor the mitigation plan. Ensure organisation-level compliance with Singapore public-sector and defence se
curity requirements (IM8 or equivalent client-mandated standard), data residency and classified-handling obligations....