Support inventory management, including stock transfers, stock-takes, and ensuring smooth inventory flow.
Provide accurate information on Porsche’s products and services, including new cars, pre-owned cars, and Porsche Lifestyle products.
Handle all customer queries in a professional and timely manner across all touchpoints (in-person, phone, email, and online chat), and coordinate follow-ups where required.
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Provide guidance for escalated cases, complaints, feedback management and service recovery to achieve positive client outcomes.
Assess client needs, facilitate referrals and care planning, and coordinate with stakeholders to ensure timely access to appropriate services.
Analyse referral trends, identify service gaps and operational issues, and ensure accurate documentation and compliance with governance requirements.
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Evaluate and analyze information from multiple sources.
Respond to situations identified through surveillance and computer analysis systems.
Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures.
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