As an internal consultant, support SCHOTT's global operating business units in process consulting and optimization and design the future sales & distribution processes within the SCHOTT Group.
Coordinate and communicate with IT counterparts, SAP colleagues and stakeholders globally, to drive projects and tasks so they completed on time and with the expected quality.
Prepare training materials, conduct training sessions and upskill SAP key users.
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As an internal consultant, support SCHOTT's global operating business units in process consulting and optimization and design the future production processes within the SCHOTT Group.
Coordinate and communicate with IT counterparts, SAP colleagues and stakeholders globally, to drive projects and tasks so they completed on time and with the expected quality.
Prepare training materials, conduct training sessions and upskill SAP key users.
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Understand the system design and provide impact analysis to any changes.
Perform application health check and monitoring
Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
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Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
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Support resource planning, billing coordination and departmental administration, including tracking project spend, monitoring resource needs, coordinating onboarding logistics, maintaining project records and ensuring administrative deliverables are completed on time.
Provide support and advisory for ongoing AML Operations activities, including SLA monitoring, operational issue tracking, process improvement, change management and coordination of new service onboarding or process migration activities.
Prepare management updates, project dashboards, performance metrics and governance reporting for the Head of AML Operations and relevant stakeholders, ensuring clear visibility of progress, risks, issues, decisions and next steps.
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Investigate suspicious processes, PowerShell activity, scripts, persistence, credential abuse, lateral movement, privilege escalation, and data exfiltration.
Conduct proactive threat hunting using indicators of compromise, tactics, techniques and procedures, behavioral indicators, hypotheses, and threat intelligence.
Map observed activities to MITRE ATT&CK techniques and identify attack progression.
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Maintain constant monitoring of the site by utilizing our Building Management System and other available systems, as well as conducting walkthroughs on a regular basis
Ensure that maintenance activities are planned, prepared, executed, and reported to the highest standard possible with a focus on reliability, energy efficiency and continuity of services.
Develop a thorough understanding of the critical infrastructure design intent, the sequence of operations, the fault conditions, and the corrective actions associated with them.
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Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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· Act as the first point of escalation for NOC technicians before issues are raised to the Regional NOC Manager.
· Coordinate maintenance (MOP) activities with vendors and site teams, including customer notifications of planned and corrective work where applicable.
· Manage customer and vendor communication for facility operations incidents and customer requests, including remote hands.
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