"Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
Monitoring & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to proactively address support gaps and reduce escalations.
Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
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Coordinate with relevant information technology departments and third-party vendors to design, implement and maintain information systems to enable reporting and service delivery
Prepare communications and facilitate presentations on system enhancements and / or alternatives
Provide strategic oversight of the national fact-checking portal and AIFA chatbot to strengthen counter-misinformation efforts and public trust, including planning and executing promotional initiatives to increase public awareness and usage. Lead continuous enhancement of the chatbot and portal functionalities, such as improving accuracy, user experience, and system responsiveness, to ensure the ecosystem remains effective, accessible, and aligned with national communication objectives.
Lead and direct the development and implementation of communication workflows and SOPs to ensure consistent, efficient handling of external engagements and cross-division alignment.
Develop and manage centralized repositories for stakeholder contact databases, parliamentary responses, media materials, engagement records and presentations to support continuity and governance integrity.
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Activate and Sustain the Risk Leaders Network - Lead the engagement and practical activation of Risk Leaders across MCMC, clarifying their role as local champions and connectors who reinforce ownership, identify adoption barriers, support communication and provide feedback on risk-management practices within their divisions;
Drive Leadership Engagement on Risk Culture - Coordinate targeted engagements with Chiefs, Heads of Divisions, Heads of Departments and other leaders to reinforce tone from the top, leadership accountability, appropriate risk behaviours and the importance of visible management ownership of risk outcomes;
Design Risk-Culture Communication and Engagement Campaigns - Develop and coordinate enterprise communication initiatives that make risk management relatable and relevant to everyday work, including thematic campaigns, leadership messages, case studies, internal communications, storytelling, lessons learned and practical examples;
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Cross-Functional Collaboration: Partner with First Line (1LoD) SMEs and Third Line (Internal Audit) functions to ensure comprehensive management of the third-party ecosystem.
Materiality Assessment: Facilitate and challenge Materiality Assessments to ensure data quality and completeness in the classification of critical third-party engagements.
Strategic Risk Review: Evaluate new initiatives, products, and projects from a risk perspective to safeguard the firm’s strategic objectives and supply chain integrity.
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Leverage available automation and AI-enabled tools to enhance assessment efficiency, consistency, and accuracy
Liaise with Medical Advisors to obtain clinical guidance and clarification where required, ensuring informed and well supported claim decisions.
Perform effective suspense management, follow up on outstanding requirements, and liaise with Finance and relevant stakeholders to ensure timely and accurate claim payments.
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