• Autonomous AI Agents & Chatbot Architecture: Development of sophisticated, multi-turn conversational interfaces and goal-oriented agents capable of executing complex workflows.
• Technical Integration & Deployment: Ensuring AI solutions are production-ready, secure, and integrated into the existing corporate ecosystem.
• AI Policy, Guardrails & Governance: Draft and establish the organisation's AI usage policy. Design and implement AI guardrails including input/output filtering, prompt safety controls, content moderation standards, and human-in-the-loop checkpoints.
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Compile and maintain documentation including SOP, SIS Flowchart, Procedures, Work Instruction, Forms, Letters and any documentation within the Company.
Reviewing and improving documents required by QMS ISO 9001/IATF 16949 including Quality Manual, standard operating procedures (SOP), work instructions (WI) and the associate implementation forms/check sheets.
Establish, implement, maintain, and continually improve Integrated Management System (IMS) compliance to Quality Management Systems (ISO 9001:2015), Occupational Health and Safety Management Systems (ISO 45001:2018), and Management System for Private Security Operations (ISO 18788:2015)
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Contribute to team projects and initiatives aimed at improving the efficiency of daily operations.
Maintain accurate company records while ensuring compliance with internal policies and procedures.
Assist the Human Resources, Administration, Finance, and Operations departments with backlog tasks such as filing, document processing, and record organization.
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Handling all matter to the process of foreign worker such as application of Calling VDR, FOMEMA, Renew PLKS LEVI, Insurances and Permit renewal and all related documents.
To update and maintain database, documentation and ensure proper filing on all foreign worker-related files.
Handling all employee inquiries, grievances and dispute settlements according to labor law and government compliance
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o Define the target architecture for application and infrastructure migration.
o Validate the proposed 5R migration strategy for each application, including Rehost, Replatform, Refactor, Retire, and Retain, with due consideration to technical risk and rollback requirements.
o Provide technical oversight across integration points involving Mainframe, AS400, Open Systems, and Middleware environments.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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The Clinic Doctor is responsible for providing safe, ethical, and high-quality medical care to patients at the Balakong clinic. The role includes clinical consultation, diagnosis, treatment, minor procedures, medical documentation and contributing to clinic growth and patient satisfaction.
Bookkeeping
Data Entry
Accounts Payable
Accounts Receivable
Financial Reporting
Attention to Detail
Communication Skills
Time Management
Problem Solving
Teamwork
Microsoft Excel
QuickBooks