System & Data Management: Maintain our CRM database with real-time updates. You will scan and organize documents, track application statuses (IPA approvals), and flag any delays immediately.
Post-Placement Care: Your job doesn't end at signing. You will conduct follow-up checks (1 week, 1 month, 3 months) to ensure the helper has integrated well and the family is satisfied, aiming for a >80% retention rate.
• Support marketing and customer acquisition campaigns • Represent brands at events and outreach activities • Build communication and people-management skills • Work closely with team leaders to achieve targets