Support the governance, maintenance and continuous improvement of Off-Folio program resources, including policies, terms and conditions, operating standards, playbooks, job aids, FAQs, technical guides, toolkits and internal knowledge repositories.
Partner with hotel loyalty champions to drive Off-Folio program engagement, best-practice sharing, capability building, recognition and accountability across the region.
Support the resolution of complex customer and hotel escalations by coordinating with properties, regional Operations, vendors and HQ policy teams to facilitate appropriate and consistent outcomes.
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