Prepare espresso-based beverages, hand brewed coffee and other menu items according to company SOP. Maintain consistency, presentation, recipe accuracy and speed of service.
Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
Register guests (check in) promptly following the registration, key handling, and message handling, and ensure that guests are provided with all the necessary information.
Verify and assign room status with the computer system and ensure that all rooms assigned to guests upon check-in are Vacant Ready
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Utilize effective cross-selling and up-selling techniques to maximize the average transaction value and help the branch achieve its monthly sales quotas.
Accurately process sales transactions, handle payments, and issue receipts using the point-of-sale (POS) system.
Assist with inventory management tasks, including stock replenishment on the sales floor, conducting regular stock counts, and navigating enterprise inventory software (e.g., Wavelet ERP) to check product availability.
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Post-live: Compile results and viewer feedback, analyze performance metrics (views, click rate, conversion, engagement) and run debriefs to optimize future livestreams.
Collaborate with the content team and participate as a talent in content shoots.
Proficient in livestream platforms and tools (TikTok, Shopee, Facebook, Instagram). Fresh graduates or candidates without prior experience but eager to learn are welcome.
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