Support strategic clients and commercial opportunities: Join Sales in selected client discussions, demonstrations and proposals to recommend appropriate solutions while ensuring commitments stay aligned with actual product capabilities.
Turn customer and market insights into better products: Gather feedback across clients, participants and internal teams, identify recurring problems and distinguish between one-off requests and scalable product opportunities.
Possess at least a degree or diploma in Business Management, Information Technology or any related courses.
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Grow participant engagement and repeat participation: Develop CRM, reactivation, cross-promotion and lifecycle marketing initiatives that encourage participants to return for future events and stay engaged with the platform beyond a single race.
Turn performance data into growth decisions: Track registration sales, customer acquisition cost, conversion, ROAS and repeat registration rates, then translate the findings into clear recommendations for Management and internal teams.
Possess at least a degree or diploma in Marketing, Information Technology or a related field.
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Perform complete testing of developed work to reduce follow-up requests and bugs
Troubleshoot technical issues and identify modification needed in existing applications
QR Retail Automation (Asia) Sdn Bhd (QRRA), a subsidiary company of Silverlake Axis, is a leading provider of innovative retail solutions, deployment, and consulting services. We support enterprise and SME retailers, including pharmacy chains, in optimizing their operations.
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Troubleshoot, debug, optimise, and enhance application performance, reliability, and scalability.
Manage assigned development tasks and deliver project milestones within agreed timelines.
Collaborate closely with Software Engineers, Business Analysts, Technical Specialists, and project stakeholders throughout the Software Development Life Cycle (SDLC).
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Mentor engineers through code reviews, pair programming, and documentation to raise team standards and reduce defects. Set coding conventions, run knowledge-sharing sessions, and help junior engineers take ownership of operational tasks.
Build a visible portfolio of production systems by driving deployments, monitoring, and structured postmortems that show operational thinking. Own service-level metrics, alerting, and incident follow-up, and present outcomes to product and client stakeholders.
Maintain positive client relationships and conduct meetings on unresolved facility issues.
Prepare and manage capital projects, operating budgets, and variance reports.
Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
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