Compliance Verification: Plan and execute regular process audits and quality assurance checks across ITIL and ISO/IEC 20000 processes to ensure adherence to documented procedures and quality controls required for audit readiness
Operational Data Analysis: Analyze IT Service Management (ITSM) Operations data using tools like Power BI or equivalent platforms to aggregate and analyze data from ITSM systems and other relevant sources any other relevant tools to identify performance metrics, trends, and anomalies.
Manage Quality Reporting: Design and deliver executive-level service quality dashboards, communicating performance against SLAs and quantifying the business impact of quality issues.
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