Serve as the application owner and primary point of accountability for VOS and related business process applications.
Provide secondary support and backup coverage for ERP Finance applications (AP, AR, GL, and Fixed Assets), working closely with the ERP Application Owner to ensure operational continuity.
Establish and maintain effective working relationships with appointed AMS vendors.
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Hands & Feet Support (HFS) The Hands & Feet Support role includes the physical execution of IT tasks under the guidance of remote engineers or predefined SOPs.
Core Responsibilities
• On-Site Hardware Support: Perform physical installation, movement, and cabling of desktops, laptops, docking stations, and peripherals.
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Data Security & Compliance: Implement robust security measures across all collaboration platforms using Identity Management (Active Directory, Entra AD) and security products (Intune, Defender, Purview) to ensure shared data complies with cyber and data security standards.
Cross-Platform Integration: Administer and integrate secondary enterprise productivity platforms ensuring seamless interoperability with the primary Microsoft backend services.
Automation: Engineer for scalability by building reusable automation and utilizing PowerShell scripting and related tools like PowerBI, Dynatrace and Axonius to monitor service health and reporting to derive insights.
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This role will work closely with security leads, infra, system, and software teams to ensure compliance with government security policies and standards.
Support the implementation of security controls based on approved security designs and standards.
Assist with security hardening for operating systems, servers, middleware, databases, containers and platform components.
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· Provide 24x7 operational support of database systems with responsibility for uptime, overall system performance, identifying root cause and implementing improvements to avoid recurrence
· Perform security compliance activities, e.g. security reviews, implementing security controls, logging etc.
· Provide end-to-end support and advisory including support required by application developers
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