Ticket Management: Create, update, and manage support tickets to track and document the status and resolution of user issues.
Security Awareness: Promote and enforce IT security policies, assisting users in understanding and adhering to best practices for maintaining a secure computing environment.
User Account Management: Assist in managing user accounts, including account creation, modification, and deactivation, while ensuring adherence to security policies...
Knowledgeable in products such as Windows, MS365, Azure Cloud, OR any related tools/technologies.
Knowledgeable in IT Service Management process.
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health....
Lead and mentor a small team of junior members of the technical department
Assists with technical presentations to customers
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product line developments...
Lead and mentor a small team of engineer of the technical department;
Assists with technical presentations to internal and external parties as required;
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments;...
Responsible, monitoring and liaise with internal department (Design, Procurement, Factory, Service, Sales and Account) related with project.
Responsible to selection, monitoring, negotiation and coordination with supplier / contractor to meet project cost, requirement, specification and deliverable.
Responsible to prepare work order, purchase order and progress claim of supplier / contractor including progress claim to client....
Responsible, monitoring and liaise with internal department (Design, Procurement, Factory, Service, Sales and Account) related with project.
Responsible to selection, monitoring, negotiation and coordination with supplier / contractor to meet project cost, requirement, specification and deliverable.
Responsible to prepare work order, purchase order and progress claim of supplier / contractor including progress claim to client....
Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units....