· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
...
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
...
POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
...
Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
...
(4) 5 days week, Monday to Friday, 8.30am to 5.30pm
About us
Avant-Med Sdn Bhd is a Malaysian company in Medical Imaging Diagnostic Equipment. Our core business is in trading of healthcare/medical equipment & system, and consumables products. We are looking for dynamic and passionate self-starters to assist us in writing the next chapter in our success story.
...