Diagnose breakdown or malfunction of equipment (heating, air conditioners, cold rooms, refrigerators) and proceed with troubleshooting and repair
Position and secure the groups, condensers, tubes , electrical cables for the refrigeration or air conditioning installation
Check the conformity of the installation, check the tightness and determine the refrigerant charge, evacuate the installation and charge the circuit
...
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
...
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
...
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies.
...
cabling knowledge in data center will be an advantage
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
Provides 2nd level technical support ,manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
...
Perform troubleshooting, technical investigations, root-cause resolution, liaison with vendors' technical team, integration work, and new technology development work.
Design solutions, lead and manage projects directed towards a common objective
Coordinate activities of the project teams through task delegation, resource assignment and program management.
...
Build, configure, harden, patch, and troubleshoot Windows Server and **Linux systems.
Support standard OS services and integration required for data center operations.
Work with onsite IT/OT Engineers in multiple data centers; coordinate activities, provide remote guidance, and ensure consistent operational practices.
...
Vendor & Carrier Coordination: Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement.
Project Management: Oversee the lifecycle of network rollouts, from initial design and budgeting to deployment and post-implementation review.
Tier 3 Escalation: Act as the ultimate escalation point for complex network outages, routing loops, and critical performance degradation
...