Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
1、Client Technical Support & Problem Solving: Serve as the primary technical contact for key regional and global merchants. Independently investigate, troubleshoot, and resolve complex API/H5 integration issues, transaction failures, and business queries.
· Working closely with sales colleagues, establish a communication link and relationship with our customers to understand their current and future technical requirements.
IEEE graduates an advantage but diploma holders must have electronics background + At least 1 year or more experience in the electronics field preferably in components sale
Develop and champion AI-native engineering workflows that serve as force multipliers for cross-disciplinary teams, enabling broader scope and faster iteration
Handle high-severity production incidents involving service degradation, platform unavailability, data availability, performance, migration, or upgrade failures.