· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Partner cross-functionally to deliver complex integration projects with multiple deliverables, aligned ownership, and appropriate escalation paths.
Coordinate with delivery, customer, product, and support teams to keep implementations moving forward through clear, appropriate communication channels.
Raise customer-impacting release or implementation concerns and help coordinate follow-up through the appropriate internal teams and channels.
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Configure and parameterize SCADA components such as Bay Control Units (BCU), Remote Terminal Units (RTU), Protocol Gateways and Human Machine Interfaces (HMI) when required.
Conduct product and system training for customers.
Provide remote and on-site technical support and troubleshooting.
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