Provide technical support throughout project execution, including FAT, SAT, testing and commissioning, troubleshooting and resolution of engineering issues where required.
Investigate data-path issues on high-performance storage platforms (e.g. VAST), including storage–network interactions across clients, mounts, VIPs, and routing
The Technical Support Engineer will work closely with engineering, cybersecurity, project, and customer IT teams to ensure systems are properly installed, configured, tested, secured, maintained, and supported throughout their operational lifecycle.
Work closely with R&D, Quality, Manufacturing, Supply Chain, Supplier Quality, and other cross-functional teams to support product development, product transfer, cost reduction, quality improvement, and customer issue resolution.
Experience programming AV control systems (e.g., Crestron, Extron, Q-SYS) and integrating audio, video, and conferencing platforms is highly beneficial.
Deliver Hands-On Education: Lead interactive workshops, deep-dive technical briefings, and solution showcases within our state-of-the-art Supplier Experience Centre.
Deliver High-Quality Pre-Sales Solutions: Take responsibility for the development and quality of pre-sales technology solution deliverables within the domain of sales opportunities. This may include creating technical proposals, architectural diagrams, and service scopes.