Coordinate with third-party vendors on system maintenance, issue resolution, and upgrade planning, while providing Tier 2/3 end-user support for all supported tools.
Support and project work may include troubleshooting complex technical issues, administration of various infrastructure-level systems, and implementing automation and efficiency improvements.
Performing periodic preventive and corrective maintenance, updates and upgrades to software/hardware in the Division, including operating systems, end point devices and applications
Perform user administration activities including onboarding, periodic S/4HANA and GTS system users license monitoring, and coordination of access controls in accordance with Sysmex Business Application, IT Cybersecurity and audit standards.