Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Perform server hardware assembly, disassembly, component replacement, and repair involving compute, storage, NICs, power modules, fans, memory, and GPU servers as applicable.