Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
The role also prepares business reports, analyses operator performance and application progress, tracks business opportunities, and provides administrative and operational support to the Business Development Manager to ensure efficient workflows and timely completion of business activities.
General Business Operations: Support management in coordinating daily operational matters. Assist with internal communication and coordination between departments. Perform other reasonable administrative and business support duties as assigned by management.
Assist in administration tasks which includes documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.