Define, monitor, and report on application availability metrics. Establish clear targets for uptime and reliability and drive continuous improvement to meet or exceed service level agreements (SLAs).
Incident Tracking: Accurately log, update, and resolve support requests within the IT Service Management (ITSM) platform, ensuring timely communication with users.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
We’re looking for someone friendly, responsible and hands-on to support daily operations and give customers a smooth experience—from their first enquiry to receiving their order.
Salary Range: RM 10,000 – RM 11,000 per monthKPI Bonus: Up to RM 400, based on individual performanceWork Location: KL Sentral, Kuala LumpurWorking Hours: Monday to Friday, on a rotational or assigned shift basis: