Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Perform advanced troubleshooting and log analysis across Dell, HPE, Lenovo, Cisco, VMware/vSAN, Windows, and Red Hat environments to identify root causes and recommend resolutions.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Asset operational controls - To conduct control and review activities on assets, and to operationalise controls and ensuring all assets are tracked and tagged
Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers
What You'll Do:️ Respond to user inquiries and troubleshoot hardware/software issues Provide timely solutions for IT problems via phone, email, or in-person Assist with password resets and access management Install, configure, and maintain computer systems and applications Document support requests and resolutions Collaborate with other IT team members for complex issues
What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Respond promptly to service requests via phone, email, or ticketing system Troubleshoot and resolve common user problems efficiently Document solutions and maintain accurate records of incidents Collaborate with other IT team members for complex escalations Guide users on best practices for IT security and usage Ensure high customer satisfaction through professional communication
Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers