Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
Configure and verify end-to-end system operation against product specifications, installation procedures, customer use cases, and agreed acceptance criteria.
We’re looking for a technically hands-on Senior IT Support professional with solid frontend development and web troubleshooting skills. This role is ideal for someone who can work independently with existing code, troubleshoot API integrations, identify root causes, and implement practical technical solutions
Enrol, configure and retire macOS and Windows devices through our mobile device management (MDM) platforms; administer Apple Business Manager (ABM) and App Store Connect access.