Configure and verify end-to-end system operation against product specifications, installation procedures, customer use cases, and agreed acceptance criteria.
Perform preventive maintenance activities such as health checks, system checks, basic patching support, cleaning, inspection, and fault prevention tasks.
Coordinate with regional support teams, R&D and other stakeholders to efficiently respond to support requests, maintaining a high level of customer satisfaction
Quality Issues and Customer Complaints – Provide technical support in investigating HFI quality issues and customer complaints, including conducting plant monitoring and customer site visits.
Test Optimization & Innovation: Spearhead initiatives with PA R&D to enhance production test effectiveness and efficiency. This includes intelligent test-time reduction, as well as developing and optimizing new test methodologies and hardware configurations.