Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.
Agency Onboarding and Support: Coordinate agency onboarding, workspace setup and user enablement, provide technical guidance to agency IT teams and service desks, and maintain operational documentation and knowledge articles.
Coordinate agency onboarding, workspace setup, and user enablement; provide technical guidance to agency IT teams and service desks; and maintain operational documentation and knowledge articles.