Cross-Functional Collaboration: Align with Prepaid, Postpaid, and other core teams to ensure cohesive product integration. Seek alignment with governance frameworks from Product Management and Strategy.
Product Innovation: Partner with Tech GTM to introduce new capabilities and enhance bundled offerings. Ensure readiness for seamless product launches.
Operational Consistency: Streamline processes for efficient product delivery and maintain SOPs to support fast time-to-market....
Familiar with consumer trends across lifestyle and entertainment pillars, sensitive with Malaysians’ seasonal demands and able to propose and execute campaigns that resonate well with segments.
Strong coordination skills with the ability to manage multiple stakeholders, timelines, and campaign deliverables efficiently.
Support the execution and day-to-day management of campaigns across rewards, entertainment, and lifestyle categories, ensuring accurate setup, fulfilment, and timely launches....
You will go beyond closing tickets by taking accountability to ensure an identified defect can never recur for another user across MYSG operations.
You will perform forensic deep-dives into high-severity cases. Your goal is to isolate the true "Single Source of Truth" behind process, product, or rubric failures.
You will identify "Red Flag" operational scenarios (e.g., critical safety risks) and evaluate whether existing risk protocols are robust enough to protect the ecosystem....
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions...
Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned...
Collaborate with the internal teams (PR/Digital/Ecommerce/Marcom) for strategic planning across social platforms to enhance online presence, community engagement and drive sales conversion
Review and edit the contents for Meta, TikTok and Linkedln platforms as well as executive profiles and Company page on Linkedln
Manage influencer marketing campaign and support media/influencer engagement events...
Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope....
Direct supervision and coordination of the activities in the allocated unit/ward, in line with the Policies and Procedures of Nursing Services.3. Responsible to keep Unit Manager informed of any incidences or reportable situations that need nursing administrative involvement...
Build and manage strong relationships with external partners, agencies, vendors, associations, government-linked organisations, and event organisers.
Drive compelling customer engagement experiences and storytelling that position CelcomDigi as a trusted enterprise and digital transformation partner.
Conceptualise bold and innovative engagement formats, experiences, and activation ideas that challenge conventional B2B marketing approaches and create memorable business impact....
Partner closely with IT, Cybersecurity, Finance, and Business stakeholders to ensure infrastructure initiatives are well-integrated, cost-effective, and aligned with business priorities.
Evaluate and recommend suitable technology platforms, vendors, and infrastructure solutions, including supporting due diligence, RFP processes, and contract negotiations where required.
Monitor emerging technology trends and regulatory developments and assess their potential impact on the organisation’s infrastructure strategy....
Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) & work with Pricing & Business Operations team. Work directly with external customers to manage the contract modification process and set expectations.
Provide support to customers by coordinating with our finance department in answering any billing or invoicing questions.
Provide requested customer reporting on required regular customer requested cadences....