Provide in-depth technical support and guidance on thermal management (facility water) products internally and externally to the organization.
Collaborate internally with R&D, Training, Product Management, and Technical Support teams to ensure market needs are met in alignment with company product strategies. Ensure the necessary design, technical, and marketing tools to support clients with both existing new, and upcoming products.
Minimum 10 years of experience in designing mechanical cooling systems, such as chillers, chilled water pumping and storage systems, or similar industry.
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Platform architecture: Design reusable patterns for document management, BIM coordination, workflows, collaboration, issue management, approvals, partner onboarding, information exchange and digital handover.
Ensure the architecture supports current and future CDE platforms without unnecessary vendor lock-in, while meeting standards for extensibility, scalability, resiliency, security and operational supportability.
Integration architecture: Define API strategies, event-driven patterns and interoperability standards connecting CDE, BIM, project delivery, asset management and enterprise systems.
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Provide governance on solution architecture and technology standards across the region, with a focus on cloud, microservices, Application Programming Interfaces (APIs), and data-centric architectures
Define and govern the target state cloud architecture on Amazon Web Services (AWS), designing containerized, serverless, and event-driven services as well as the machine learning and Generative AI platform components that underpin regional transformation programs
Identify and evaluate industry-leading insurance solutions and emerging technologies that address business challenges across new business, underwriting, claims, document management, Customer Relationship Management (CRM), workflow, payments, and point-of-sale
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RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation.
Technical consulting: Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.
AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock.
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Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.
3+ years of design, implementation, or consulting in applications and infrastructures experience
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Demos & Proof-of-Concept (POC/POV): Assist with demo environments, NFR deployments, and proof-of-concept engagements, guiding effective testing methodologies based on attacker techniques and competitive analysis.
Accreditation & Certification: Lead and support technical accreditation and certification initiatives (such as the Champion Accreditation process) to drive partner technical independence.
Cross-Functional Collaboration: Act as a technical liaison between external partners/customers and internal teams (Product, Engineering, Sales, SE, and Support) to overcome technical blockers and drive sustainable solutions.
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Future proof: Design and implement that the next generation architecture for AI and GPUs
CI/CD Pipeline Design: Govern and own the implementation of DevSecOps practices within the environment, ensuring that security scanning and compliance checks are automated.
Infrastructure as Code (IaC): Develop and maintain IaC templates (e.g., Terraform, Ansible) to standardize the deployment of server and network environments.
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Our customers range from medium to enterprise customers and work closely with IT and marketing stakeholders.
Work closely with other teams and functions within Sitecore, such as Account Executives and Customer Success Managers to help customers achieve optimal value.
Support, collaborate with and mentor team members on technical and business challenges.
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