Establishing SLAs including administering, negotiating and close contracts/agreements related to ensure all operational SLAs are well covered to provide a good customer experience. Oversee service level agreements (SLAs) and ensure compliance with industry standards and company policies.
Engage business users, project teams, contractors, consultants, and government agencies to understand their needs and translate them into product requirements.
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Conduct supply chain network modelling, distribution center (DC) footprint studies, capacity assessments, and scenario evaluations across multiple countries and business units to inform strategic planning.
Leverages a deep knowledge of partner products by mapping the right partner to the right solution opportunity-based partner on competencies and go-to-market strengths in relevant areas.
Build comprehensive insights about digital marketing industry dynamics, market developments and technology trends, including AI applications in paid traffic and advertising for e-commerce