Learning Resource Development and Quality AssuranceWork closely with courseware developers and subject matter experts to develop high-quality learning resources and learning assets.Direct and oversee the development of learning materials to ensure alignment with learning objectives and curriculum requirements.Review and validate course materials to ensure instructional quality, accuracy, consistency, and learner relevance.Ensure learning resources support an effective and engaging learning experience.
Lead the implementation of new functionalities or the Core model of the platform by planning activities, managing risks and dependencies in collaboration with the functional architect and global owners of the platform.
Balance business needs with security and IT requirements, creating security processes and documentation for better efficiency, scalability, and long-term use.
Build and deliver tailored ServiceNow demonstrations and proof-of-value environments that show the solution working against the customer's own scenarios
Participate in system testing and changes with the relevant stakeholders as required. Analyze and review the impact of changes to the current process, and work closely with Technology to ensure successful deliveries.
Produce technical specifications and integration requirements for the solutions. And technical design documents to match the solution design specifications.