Assist hotels with user access and account issues across systems introduced during the Power of M transition (e.g., login failures, role/access provisioning, MFA/SSO issues), following approved access processes.
Provide strategic leadership to migrate from Google to Microsoft 365 and operational management for Microsoft 365, endpoint management, collaboration platforms, productivity technologies.
Reporting and Customer Reviews: Prepare regular support performance reports for senior management and ticket status updates for customers. Lead customer service reviews to discuss performance, outstanding issues and improvement opportunities.
Build strong audit relationship with key IT Management via regular interaction so as to be informed of emerging risk issues and other key changes for assigned locations and BUs
Lead the planning and setup of broadband network services for new office locations, working closely with service providers and internal stakeholders to ensure timely and smooth connectivity deployment
Lead the planning and setup of broadband network services for new office locations, working closely with service providers and internal stakeholders to ensure timely and smooth connectivity deployment
Assist hotels with user access and account issues across systems introduced during the Power of M transition (e.g., login failures, role/access provisioning, MFA/SSO issues), following approved access processes.