Incident Management & Escalation: Log detailed incident tickets in ITSM tools (e.g., Managed Engine) and escalate complex network, system, or security issues to engineering teams or vendor support according to defined SLAs.
Complying with all company rules and regulations including all safety guidelines as well as customer’s regulations as per Key Performance Indicator stated.
Complying with all company rules and regulations including all safety guidelines as well as customer’s regulations as per Key Performance Indicator stated.
Complying with all company rules and regulations including all safety guidelines as well as customer’s regulations as per Key Performance Indicator stated.