Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services.
On the basis of both experience and foresight, sets up and maintains a risk management program. In the event of a crisis, minimizes its effect and manages resolution so as to bring the situation to a satisfactory conclusion.
Contributes to policy making including strategic planning, hardware and software procurement, staff development and rewards, choice of methods and standards and the marketing and selling of services and products. Sets targets, and ensures that service performance is monitored and maintained as defined within the agreed service level agreements, service level parameters or contracts. Ensures that detailed metrics and records are kept and that appropriate action is initiated to maintain service levels. Identifies and implements new service performance metrics.
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Manage project from aspect of safety, quality, schedule, budget, resources, problem solving, sub-con management and project coordination with client, main-con, other contractors on site & company's inter-departments
Periodically reporting the project progress to immediate superior (Senior Project Manager or Project Director) and request for resources support if necessary.
Work-out a Project Execution Plan, Project Setup, Project Closeout and Change Orders base on the project scope of work.
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Champion Project Quality Plan (PQP) implementation and ensure all construction activities comply with approved specifications, building codes, and safety regulations. Conduct regular inspections to maintain the highest quality standards.
Serve as the primary point of contact for company and consultants. Chair project meetings, address concerns promptly, and ensure all stakeholder instructions are clearly communicated and executed on-site.
Proactively identify potential project risks, develop contingency plans, and implement mitigation strategies to minimise disruptions and ensure project continuity.
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Assist in coordinating activities between operations, production, accounting, issuing and shipping departments to provide the highest level of customer care.
Utilize e-mail in daily communication with other departments, vendors and customers.
Manage daily/weekly reschedule requests and Open Order Report to assure 100% OTD and customer satisfaction.
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Monitor and grow established business relationships.
Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
Assist Program Manager Leader in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to the teams to ensure proper inventory levels.
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Play a critical role in building and contributing to New Product Development and New Product Introduction strategies and execution, bringing teams through stage-gate processes following Product Management Committee Governance.
Engage and drive a diverse team of people including highly technical scientists and engineers, sales, quality, and operations personnel.
Utilize pricing models and projections to monitor and understand the internal manufacturing environment; make decisions that ensure competitive pricing, protect market position, and support gross margin goals.
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Technical advisor/coach/facilitator to the team. Effectively use situational leadership skill to manage tasks based on complexity levels and experience of task owners. Establish conducive environment for people development and growth.
High degree of analytical skills. High level of complexity to manage. Information gathering requires own research and team support.
Exchange of complex technical info's, ability to lead team and communicate results to technical community but Top Management as well. Able to apply a variety of interpersonal skills to effectively direct /persuade / influence others. Manage and co-ordinate multiple interfaces.
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Effectively review and manage all contracts obligations and also to source and negotiate for contractors and suppliers that provide us with the best quality, cost and delivery services according to company’s requirements and policies.
Maintain records and reports necessary to comply with company, government and accrediting agency standards, regulations and code.
Advice and work closely with management, line managers and other stakeholders on facilities related projects and jobs and involve in workplace, health, safety and environmental facilities related matter.
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Ensure WO status is updated accurately in SAP/MES or other planning systems.
Identify bottlenecks, WIP accumulation points, and flow interruptions, and execute immediate corrective actions to restore smooth production flow and prevent downstream impact.
Conduct daily WIP review, aging analysis, and shop floor line walks to validate actual WIP movement versus plan and ensure adherence to flow targets.
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Production & Process Controls – review, change and approve manufacturing procedures, test method validations, quality inspection plans, and other quality documentations as required.
Nonconformance (NC) and CAPA processing – Lead quality activities such as inspection methods, NC containment, correction, closure and CAPA, and drive improvement through analysis of trend data for all sites (Kuala Ketil / Kulim / Kulim Hi-Tech). Ensure NC and CAPA completed before due date.
Auditing – routinely perform internal and process-related audits (Gemba walk) to monitor the effectiveness of implemented corrective actions. Responsible to Implement and conduct line process audit.
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