Control Review and Enhancement: Support the review and enhancement of controls to better mitigate against emerging technology, information and cyber risks.
Regulatory Compliance: Lead or support bank-wide initiatives to work towards compliance with applicable legal & regulatory requirements (e.g., Cybersecurity Act, MAS Technology Risk Management Guidelines).
Degree in Computer Science or equivalent technical degree.
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Carry out review and implement office services related resource like vending and F&B machines and management; review options; put up cost benefit analysis and recommendation; establish term contract and administer and manage contract
Implement and administer new workplace systems and applications, establish and manage the contracts for such systems
Administer and review workplace related best practices like Green Mark, Work Health and Safety and Insurance and Security Programmes and Certifications
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Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre).
Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication.
Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions.
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Asset operational controls - To conduct control and review activities on assets, and to operationalise controls and ensuring all assets are tracked and tagged
Accounts Payables - Managing and executing the invoice payment operations for TG
Accounts Receivables - Managing and executing the invoicing and collection for TG
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VIP Strategy: Build structured loyalty programs and VIP customer frameworks tailored for high-value clientele.
Loyalty Digitalization & App Launch: Design the framework for the new loyalty program and spearhead the launch of the customer-facing mobile app/digital wallet, ensuring seamless integration with our boutique Point-of-Sale (POS) systems.
Compliance Focus: Accountable for driving operational data compliance within the CRM ecosystem, partnering closely with Legal/IT to ensure all data collection and marketing automation workflows strictly adhere to local regulatory standards (e.g., PDPA 2010).
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Assist in conducting user research and gathering feedback to inform product decisions for product improvements.
General Responsibilities: All employees are required to ensure adherence to the compliance of company policies, industry regulations and legal requirements. All employees are expected to assist with tasks, projects, and other duties related to the role, as and when deemed necessary.
2+ years of experience in product management, with a strong focus on overseeing a product from conception to launch.
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