Support and lead integration projects between ASRS/WCS and enterprise systems, working with vendors and internal stakeholders on data flows, system testing, troubleshooting, and go-live cutovers.
Configure, maintain, and monitor firewalls and network security across corporate and warehouse/ASRS networks. Implement appropriate network segmentation and access control policies to support IT convergence.
Review network traffic and security logs, manage firmware and security patching, and lead the prevention, investigation, and response to unauthorized access and security incidents.
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Ensure network security solutions are implemented across all in-scope IT assets and perform ongoing verification to confirm completeness and accuracy of coverage.
Proactively identify opportunities to enhance and improve data security solutions.
Manage solution upgrades, patching, and technology refresh activities in line with RHB Group obsolescence, resilience, and patch management frameworks.
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Monitor security events, alerts, and incidents; perform investigation, troubleshooting, escalation, and support response activities as required.
Provide technical support and troubleshooting for cybersecurity systems, networks, servers, virtualization platforms, and supporting infrastructure.
Support the design, implementation, and maintenance of secure network architectures, including network segmentation, defense-in-depth strategies, industrial DMZs, and secure remote access solutions.
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Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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Ensure asset lifecycle aligns with security and audit requirements.
Manage secure disposal of IT assets in line with company policy and regulatory requirements and proper data sanitization / destruction before disposal.
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We are looking for a reliable and customer-focused IT Helpdesk Support to join our team. You will be the first point of contact for end-users seeking technical assistance.
Responsibilities:
Provide first-level support for hardware, software, and network issues. Troubleshoot and resolve common IT problems.3. Respond to helpdesk tickets, calls, and emails in a timely manner.4. Escalate unresolved issues to appropriate technical teams5. Support users across multiple locations in Klang Valley
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• Diploma / Degree in Information Technology, Business Administration, Marketing, Multimedia or related field.• Minimum 1 year of relevant working experience in administration, IT support, digital marketing or a related role is preferred.• Good computer skills and proficiency in Microsoft Office.• Basic knowledge of computer hardware, software, networking and troubleshooting.• Familiar with social media platforms such as Facebook, Instagram and TikTok.• Experience in content creation, social media management or digital marketing will be an added advantage.• Familiar with Canva or other design/editing tools.• Knowledge of Meta Ads, Google Ads, website management or WordPress will be an added advantage.• Able to use AI and digital productivity tools effectively will be an advantage.• Creative, organised, responsible and willing to learn.• Able to multitask and work independently with minimal supervision.• Good communication and problem-solving skills.
What We Offer:
• Opportunity to gain hands-on experience across administration, IT and digital marketing.• Exposure to various digital platforms, systems and marketing activities.• Career development and learning opportunities.• Friendly and supportive working environment.
Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units.
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Metrics & Reporting: Report and track Internal, Paynet & BNM regulatory Key Risk Indicators (KRIs) regarding control effectiveness.
WAF & Application Layer Governance: Define the governance framework for Web Application Firewall (WAF) deployments. Establish standards for rule tuning, core rule sets (e.g., OWASP Top 10 mitigation), API security baselines, SSL/TLS decryption profiles, and the management of false-positive thresholds to protect critical banking applications.
WiFi & Network Access Control (NAC) Governance: Define and audit the security architectures within Cisco ISE governing corporate, guest, and BYOD wireless networks. Establish strict baselines for 802.1X authentication, device profiling, and endpoint posture assessment before network admission.
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