Coordinate with customers and internal technical teams, including Development, Quality Assurance, Infrastructure, and other stakeholders, to escalate complex issues, provide detailed analysis and reproduction steps, and test and validate fixes, patches, and software updates.
Maintain and monitor IT systems and infrastructure by installing and configuring hardware, operating systems, and applications; monitoring system and network performance; and supporting product deployment, migration, integration, and connectivity requirements.
Support system updates and product readiness by setting up items, bundles, and promotions; performing quality assurance testing; validating new configurations in production; monitoring product availability; and raising concerns or issues requiring resolution....
Deep expertise in modern Java (17+) including concurrency, multithreading, reactive programming, build tools (Gradle/Maven lifecycle), and design principles (SOLID), with experience in performance tuning, JVM optimization and troubleshooting.
Proven hands-on experience with Spring Boot ecosystem (Security, WebFlux, Data/MyBatis), understanding of Spring internals (beans, AOP, request handling, serialization), and API design using REST and OpenAPI.
Experience in designing and operating microservices on AWS using ECS, DynamoDB and Aurora, with knowledge of event-driven systems and services such as SQS, SNS, EventBus and Lambdas, combined with CI/CD and infrastructure-as-code practices....
Hardware:- Manage and maintain all Systems and Network hardware.
Network Administration: - Install, configure, troubleshooting and maintain Firewalls, Routers and Network Switches, and trouble shoot WIFI, Network and Internet connectivity issues
Build practical automation skills by scripting routine tasks and improving test procedures.
Want hands-on experience fixing real hardware and systems while you learn? By working with us at Metasigma, you will support device fleets, assist engineers, and see how products are tested and deployed.
Your role is to build and scale our internal IT and hardware support processes, from setting up test benches to automating routine tasks. You will help make hardware development and day-to-day operations more reliable and faster....
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation....
Hiring & Onboarding: Play a key role in hiring fresh talent and onboarding them into our technical stack and culture.
AI Integration: Lead the adoption of AI Agents and AI Tools (e.g., GitHub Copilot, ChatGPT, LLM integrations) to automate workflows, improve code quality, and speed up development cycles.
Repo Management: Oversee the Source Code Repository management process. Ensure best practices in branching strategies, CI/CD pipelines, and version control hygiene....
Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
Build expertise in enterprise-grade contact center engineering, SIP telephony, cloud platform administration, vendor management, and integration architecture, creating a strong foundation for a career in IT infrastructure and cloud communications.
Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls....