Analyze service uptime, incident trends, and support ticket volumes to identify patterns, forecast future demand, and provide insights to support capacity planning and operational improvements.
Analyze service uptime, incident trends, and support ticket volumes to identify patterns, forecast future demand, and provide insights to support capacity planning and operational improvements.
Contribute to AI chatbot and automation initiatives, and support other ad hoc projects and activities assigned by the Associate Director and Lead Specialist, Investment Asset Infrastructure - GD.
Support project and workshop management activities, including workshop preparation, meeting coordination, action tracking, and follow-up on improvement initiatives and benefits realization.
Support project and workshop management activities, including workshop preparation, meeting coordination, action tracking, and follow-up on improvement initiatives and benefits realization.
Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.