CRM & Guest Data Management: Build, organize, and systematically update our guest database to support personalized marketing initiatives and repeat guest retention.
Community Channel Operations: Drive the growth of our exclusive community channel (e.g., Telegram/WhatsApp Group). Keep members engaged through dynamic updates, exclusive promotions, upcoming event teasers, and interactive brand content.
Strong Communicator: Proficient in English (spoken and written) with an outgoing, approachable, and professional demeanor.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
Improving customer service experience, create engaged customers and facilitate organic growth.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Monitor and review key account reconciliations (e.g., general ledger accounts, intercompany balances, accruals, suspense accounts) to ensure accuracy, timely resolution of discrepancies, and strong balance sheet integrity.
Coordinate and drive month-end and year-end close activities, ensuring deadlines are met and all R2R deliverables are completed with high quality.
Oversee the preparation of management reports, financial schedules, variance analysis, and other supporting documents required for financial reporting.
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Execute project busbar planning, monitor busbar inventory levels, and assign/review outputs of metal standard parts (product design and production) prior to production.
Plan and organize target completion dates for each section (Metal Part, Assembly, Nameplate, QAQC) while optimizing resource utilization and minimizing downtime.
Continuously monitor production progress; identify inefficiencies, bottlenecks, and areas for improvement, implement corrective actions, and update Project Engineers and PGM on ETD changes.
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