Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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Promote and sell the NCS aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
Be responsible for the maintenance and growth of the Service Contract business for all product groups of the CEIG Group in the assigned sales territory.
Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
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Support Project Managers, Sales and Proposal teams during bidding, project pursuit and execution by providing mechanical engineering input, technical review and risk assessment.
Provide technical guidance and mentorship to junior engineers, designers and project team members. Principal level candidates may also support regional technical leadership and engineering standardization.
Lead and execute mechanical and piping engineering activities for custody transfer metering systems, allocation metering systems, analyzer systems, sampling systems and packaged skid solutions.
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