Help implement and test API endpoints for third-party Generative AI models, including video and image generation engines (e.g., Kling AI, Google Veo, BytePlus Seedance, xAI Grok).
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.